Refund policy

All Scent824 sales are final. Because our fragrances are hand-decanted into personal-use bottles, we cannot accept returns or exchanges for a change of mind, incorrect selection, or dissatisfaction with a scent. This policy applies to sale items as well.

If your order arrives damaged or you receive the wrong item, please contact us through our website within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and determine an appropriate resolution.

This policy does not limit any rights or remedies that may be required by law. A written copy of this policy is available upon request.